At The Laser Engraving Company we always hope you will be happy with your order, however in the unlikely event you are not entirely satisfied we do our best to work with you to resolve any problems.
We cannot be held accountable for spelling mistakes as we design each item using the details provided to us, so please check carefully when placing your order.
For returns, please send your purchase, in the condition received, original packaging and enclose the returns form within 14 working days of receipt.
We are sorry but postage and packaging is non refundable. We would advise that you send your return by registered post as the package is your responsibility until it reaches us.
Once the delivery has been signed for at the given address it is no longer the responsibility of The Laser Engraving Company. Refunds cannot be given if the gift is not passed on to the named recipient.
If your order does not arrive or arrives damaged, The Laser Engraving Company will replace the goods to an equal value or, where appropriate, offer a full refund after an investigation with Royal Mail has been carried out.
Damaged or lost orders must be reported to us within 7 days of the delivery date.
Please note, ALL refunds and replacements are at our discretion.
If we send you the wrong product or a damaged product, then because this is our fault we will resend the correct product and enclosed a postage mail envelope so that you can return the wrong or damaged product back to us free of charge. To arrange this service please call 01304 207631. This is strictly for orders sent in error by us. strictly for orders sent in error by us.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit and debit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Visa Electron, Solo, Switch and all major debit and credit cards. Sorry we do not accept American Express or Diner Club credit cards.
All credit or debit card payments are taken in an secure environment by Shopify Payment.
UK Delivery Charges:
Free UK delivery.
UK Next Day Delivery - Starts at £6.99
Delivery Charges Outside the United Kingdom:
Europe Airmail starts at £3.00
Outside Europe starts at £3.50
Shipping outside the United Kingdom depends on the country of delivery. The best way to find out overseas delivery charges is to 'Add to Cart' a pair of shoes, select your country from in the checkout area and see what the shipping computer says.
Shipping service in the UK is provided by Royal Mail, Interlink Express and Outside the UK by Royal Mail's International services.
We stock all items online all the time. If for some reason we are out of stock of an item, we will email or call you, with the option to cancel your order if you would rather not wait for it to come back into stock
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please have full assurance that when you make a purchase through Our online service, that it is completely secure. We do NOT collect or store any credit or debit card details, all payments are taken by Actinic Payment powered by Credit Call at the respective website. When you reach the payment stage of your order, you be directed to Actinic Payment's secure website which use SSL security. You can check this by, looking at the address at the top of the screen which should now begin with https://www and a yellow padlock should appear on the bottom right-hand side of your window.
We guarantee your satisfaction. If for some reason you are not 100% satisfied we will be happy to give you an exchange or refund at your option.
If you need to reach us, you can call on 01304-207631, International +44 (0)1304-207631 or write to us at 383 - 385 Folkestone Road, Dover, Kent, CT17 9JR, England.
Our Contact details:
Snuggle Feet Limited trading at The Laser Engraving Company
First Floor 383 - 385 Folkestone Road Dover, Kent CT17 9JR United Kingdom
Phone: 01304 207631
Email: getintouch [at] snugglefeet [dot] com
The Laser Engraving Company do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
All the information we collect about you, will be used lawfully, in accordance with the Data Protection Act 1998.